Author: Alissa McClelland

A team buys a campaign platform on a company card. Someone else orders laptops. A phone system renewal lands in finance with no clear owner. Soon, onb…

The office manager has a laptop quote open, a technician is waiting for a replacement device, and finance is asking whether the vendor price matches t…

A new hire is at their desk, laptop open, waiting for Microsoft 365 access while a manager forwards approvals between meetings. At the front desk, a p…

A manager starts the morning sorting tickets while approvals sit in email, a customer waits for a callback, and one laptop keeps dropping from the sha…

A new employee is ready to work, but their Microsoft 365 permissions aren’t right, the manager has already approved access, and the ticket keeps bounc…