Ten Useful New Features in iOS 26’s Phone App
Although it’s easy to joke about how little we use our iPhones for actual phone calls, telephony remains a core feature that everyone depends on to some degree. In iOS 26, Apple put significant effort into improving the phone experience, delivering the most notable upgrade to the Phone app in years. Here’s what you’ll find.
Unified View
The Phone app has traditionally featured a toolbar with buttons for Favorites, Recents, Contacts, Keypad, and Voicemail, along with a separate Search field. iOS 26 retains this layout as Classic view (below, left) and introduces a new Unified view (below, right) that aims to simplify the interface by reducing the toolbar to four buttons: Calls, Contacts, Keypad, and Search, with the Calls screen combining favorites and recent calls. You can switch between these views by tapping the Filter button in the top-right corner and choosing the preferred layout. The Filter menu also lets you specify which calls appear below, including voicemail.
Call Screening
A new Call Screening feature, configurable in Settings > Apps > Phone > Screen Unknown Callers, intercepts incoming calls from unknown numbers and prompts the caller to “state their name and reason for calling” before the iPhone even rings. If the caller responds, you’ll see a transcript or snippet of their response, allowing you to decide whether to answer or ignore the call. In our experience, it mainly causes spammers and telemarketers to hang up instantly, which is equally effective.
Unknown Call Lists
The Phone app has long been able to silence calls from unknown numbers—those not in your contacts or numbers you haven’t called—and send them directly to voicemail. This feature, now called Unknown Callers, remains available in Settings > Apps > Phone > Call Filtering, as does the previous Silence Junk Callers option, now called Spam. What’s new is that when these options are turned on, lists for Unknown Callers and Spam appear in the Filter menu, so they don’t clutter your Calls list. You can delete calls from unknown callers, mark their numbers as known, or add them to Contacts so they aren’t silenced next time.
Spam Voicemail Reporting
With most spam calls going to voicemail, your inbox may fill up with unwanted messages. You’ve always been able to delete them, but now, when you view a voicemail from an unknown number, a Report Spam button appears. Tap it to report the voicemail to Apple and delete it. We don’t know if reporting spam voicemails will make any difference, but it’s more satisfying than just deleting them.
Hold Assist
The Phone app’s new automatic Hold Assist feature is somewhat hard to test, but we hope it works when you need it. When Hold Assist Detection is enabled in Settings > Apps > Phone, Apple says that if you’re placed on hold by a customer service agent, the Phone app can detect hold music, silence it, and notify you when the agent comes back on the line. You can also manually tap the More button, tap Hold Assist, and then see a transcript of the hold message while you wait. Tap Pick Up when you’re ready to talk.
Live Translation in Calls
If you need to call someone who speaks a different language (as long as it’s English, French, German, Portuguese, or Spanish), the new Live Translation feature might be helpful. Once you’re on the call, tap the More button, then tap Live Translation, and choose the languages for From and To. We highly recommend testing this feature before you actually need it, as it can take a few minutes to download a new language for the first time. After that, tap Start Translation to hear spoken translations and have your voice translated for your caller. You’ll also see a transcript of both sides of the conversation.
Type to Siri During Calls
If you desperately need to use Siri during a phone call, you can now activate Type to Siri. Make sure it’s turned on in Settings > Apple Intelligence & Siri > Talk & Type to Siri, and then double-tap the bottom edge of the iPhone to open a Siri text entry field.
Screen Sharing and SharePlay in Calls
When you’re on a call with someone using iOS 26, iPadOS 26, or macOS 26, you can now initiate Screen Sharing or SharePlay with that person during the call. Access these features from the More button. Screen Sharing can be helpful for explaining how to perform an action on the caller’s device or troubleshoot a problem, and SharePlay lets you and the caller listen to the same audio or watch the same video in a supported app.
Call History
When you view a contact from within the Phone app (not the Contacts app), a Call History option appears, and tapping it shows your call history with that number, which could go back years.
Phone App Comes to macOS, iPadOS, and visionOS
Wait, did we just say you could be on a call with someone using the Phone app on a Mac or iPad? Exactly! With macOS 26, iPadOS 26, and even visionOS 26, the Phone app has expanded to the iPhone’s sibling platforms. It looks and works very similarly, with the benefit of displaying more information at once. To use one of these Phone apps, your iPhone must be on the same Wi-Fi network and signed in to the same Apple Account.
Make the Most of Visual Intelligence on the iPhone
The “visual intelligence” aspect of Apple Intelligence leverages the artificial intelligence capabilities of your iPhone to make what you see through the iPhone’s camera or on its screen interactive and actionable in ways that weren’t previously possible. It’s one of the most useful aspects of Apple Intelligence.
Triggering Visual Intelligence
We offer numerous examples of visual intelligence’s superpowers later in this article, but first, let’s make sure you know how to activate its two modes: camera mode and screenshot mode. Use camera mode to learn more about the world around you; use screenshot mode for help with something on your iPhone’s screen. Here’s how to trigger each mode:
- Camera mode: Press and hold the Camera Control button on all iPhone 16 models (except the iPhone 16e), all iPhone 17 models, and the iPhone Air. Press the Camera Control again or tap the shutter button to lock the image for visual intelligence. On the iPhone 15 Pro, iPhone 15 Pro Max, and iPhone 16e, which support Apple Intelligence but lack the Camera Control, use the Action button, a Lock Screen button, or a Control Center button.
- Screenshot mode: Simultaneously press the side button and volume up button to display an interactive preview of what was on the screen.
Visual intelligence analyzes the content of your image and provides relevant action buttons based on what it detects. While the Ask and Search options are always available, other buttons appear contextually depending on the content.
- Ask: Tapping the Ask button lets you pose a question about the image to ChatGPT. (But we’ve found that Apple won’t pass on health-related questions or queries with certain types of sensitive data.)
- Search: Tapping the search button conducts a Google Image search for similar items. It may also display tabs for search results from other apps, such as Etsy or eBay.
- Recognized objects: When visual intelligence identifies an object, such as a specific plant or animal, it displays a button that brings up more details.
- Text: When it detects blocks of text, visual intelligence provides buttons to summarize the text, read it aloud, or translate it.
- Dates: If it detects a date in text, visual intelligence displays an Add to Calendar button.
- Contact info: When details like email addresses or phone numbers appear in the image, visual intelligence can help you call or message the number, or send email.
- Addresses: When it identifies a physical address in text, visual intelligence displays a button that opens the address in Maps.
- URLs: This works in the virtual world as well—a URL embedded in an image prompts visual intelligence to display a button that opens the website in Safari.
- Businesses and locations: When you capture an image of a business or other location that’s known in Maps, visual intelligence can show hours, menus, reviews, and more.
Real-World Uses for Visual Intelligence
It can be challenging to think of uses for visual intelligence at first, simply because it’s a new way of engaging with the world around you and what you see on your iPhone. We’re used to taking pictures of event flyers we want to attend, doing Google searches for things we see, asking questions of chatbots, and using specialized apps to identify plants and animals—visual intelligence can do all that and more. Here are a few practical ways to use visual intelligence today:
- Create calendar events: Create calendar events from posters, flyers, invitations, or Web pages. When you point the camera at a poster or take a screenshot of an event page, an Add to Calendar button allows you to create an event directly from the on-screen details.
- Find business information: Point the camera at a business to retrieve details such as hours, menu/services, phone number, and website. It’s the same information you’ll find in Maps, but it’s easier to pull up using visual intelligence.
- Search for products: Shopping for something? Once you find an example of what you like—such as this mid-century modern sofa—take a screenshot, circle the picture with your finger, and browse the search results for similar items.
- Summarize and read text aloud: When you’re faced with a large amount of text, especially if the font size is difficult to read, visual intelligence can provide a summary or even read it aloud. The option to have text read aloud can be particularly helpful for those with low vision.
- Translate text: iOS offers multiple ways to translate text in unfamiliar languages, including the Translate app, but visual intelligence is often the fastest way to get a quick translation of a sign or placard.
- Quick object identification: We’ve all wondered what some plant or animal is—using visual intelligence, you can point your camera at it to find out quickly. Just tap the name that appears to get more details.
- Research questions: Sometimes, you know what you’re looking at but have questions about it. Instead of starting a new search, you can use visual intelligence, tap the Ask button, and pose your question to ChatGPT. Tap the response to ask a follow-up question. If you connect Apple Intelligence to your ChatGPT account in Settings > Apple Intelligence & Siri > ChatGPT, your conversations will be saved in ChatGPT, where you can review and continue the discussion.
- Manipulate real-world data: Anything that can be photographed or captured in a screenshot can be used as data for other manipulations. For example, you could take a picture of a bookshelf and ask for a list of all the titles, or take a screenshot of a recipe and request the calorie count per serving.
How does visual intelligence compare to apps like ChatGPT, Claude, Gemini, and others? It outdoes them in two ways but falls short in one. Thanks to its deep integration with iOS and the iPhone’s Camera Control, it’s easier to activate visual intelligence than any other app. It also transfers data more effectively to other apps, such as sending URLs to Safari, phone numbers to Phone or Messages, addresses to Maps, and more. However, chatbot apps—which can also analyze photos and screenshots—are more conversational, offer more detailed information, and are willing to discuss potentially sensitive topics that Apple won’t touch, such as health and politics. We use visual intelligence for straightforward tasks, but for more complex situations, we often turn to a chatbot app instead.
Watch Out for Modern Tech Support Scams
Although Apple’s products and services generally live up to Steve Jobs’s phrase “it just works,” problems do occur, opening the door to scams targeting users seeking tech support. As professional providers of technical support, we’ve seen firsthand how these frauds have evolved from simple pop-ups to disturbingly convincing operations and how easy it is to fall for them if you’re caught off guard. Here’s what to watch for and how to protect yourself.
Tech Support Scam Tactics
Tech support scams have evolved over the years, but the playbook remains the same: get you on the phone, make you panic, and extract money or sensitive information. Here’s what you need to watch out for, based on what clients are reporting to us:
- Phishing texts claiming suspicious activity: You receive a text purporting to be from Apple, warning of “unusual activity” or an “unauthorized Apple Pay transaction” and urging you to call an Apple Support number. The message looks official, but the number connects you to a scammer, not Apple.
- Robocalls and emails about iCloud changes or breaches: In this scam, you receive an automated call or email purporting to be from Apple, often with the caller ID spoofed to Apple’s actual support number. You’re told to press a number or call back, and once you’re talking to a scammer, they try to get you to grant remote access and change your password so that they can take over your account.
- Fake support numbers in Google search results: A particularly sneaky scam manipulates Google search results and ads. When you search for support (e.g., “Apple help,” “HP support”), you may see ads or top results that appear official. As Malwarebytes Labs reports, clicking these can inject a fake support number directly into the search field on the company’s real website. Call that number, and you’re routed to a scammer who may demand remote access, payment for bogus repairs, or your personal data.
- Pop-ups, ads, and emails mimicking Apple: Fake pop-ups, ads, or emails warn of urgent issues, such as the egregiously expensive Apple TV subscription in the example below, and provide numbers to call to rectify the situation. As always, provided phone numbers lead to scammers.
How to Protect Yourself from Tech Support Scams
In an ideal world, you’d be able to identify every scam for what it is and simply move on with your life. Unfortunately, because technical problems make many of us anxious, the scams can cause people to panic and lose their critical thinking skills. To stay safe, remember these rules:
- Never respond to unsolicited tech support contacts: Ignore phone calls, texts, emails, or pop-ups claiming to be from Apple, Microsoft, Google, Amazon, or any other company.
- Don’t trust caller ID or search results: Scammers can spoof numbers and manipulate search results or ads. Always confirm contact info directly from the company’s official website—type the URL yourself or use a bookmark.
- Be wary of urgent demands: Real tech support doesn’t threaten you or create artificial urgency.
- Never allow remote access unless you initiated the contact: If you didn’t reach out to a trusted provider, don’t let anyone access your device.
- Use only official support channels: When you do need support, contact the company directly. For Apple, use support.apple.com or call 1-800-275-2273 in the United States (look here for other countries’ phone numbers).
If you work with us and we need to call you (for example, because of proactive monitoring), we’ll always identify ourselves clearly. If you’re unsure, hang up and call us back at a number you already have—we won’t be offended.
How to Recover from Being Scammed
What should you (or someone you’re helping) do after falling for a tech support scam? First, we’re here to help for real, so don’t be shy or embarrassed about contacting us for assistance. There are three main areas to focus on:
- Change passwords: Immediately change any passwords that you may have shared or entered during a remote access session. If you use the same passwords on any other websites, change those passwords too. Wherever possible, turn on two-factor authentication. A password manager like 1Password or Apple’s Passwords makes all this easier.
- Run anti-malware software: If you already have legitimate anti-malware software, run it to make sure the scammer didn’t install anything malicious on your Mac. If you don’t have up-to-date anti-malware software, contact us to see what we currently recommend.
- Protect your finances: If you paid for any bogus services, call your credit card company and reverse the charges; you’ll also undoubtedly get a new credit card number. Monitor financial accounts for unauthorized transactions and document any suspicious activity.
Finally, if you do fall prey to a scam, watch out for subsequent “refund scams.” Months after the initial incident, you might get a call offering a refund or compensation, or claims that the scam company is being investigated. These are almost always also scams designed to extract more money or information. If anyone contacts you about a previous tech support interaction, verify their legitimacy independently via official channels.
