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October 30, 2023

What Goes into Being an Apple Certified Support Professional

Apple Certified Support Professionals (ACSPs) are IT professionals who have demonstrated expertise in troubleshooting and repairing Apple products. Obtaining Apple certification shows employers and customers that you have the necessary skills and knowledge to provide excellent technical support for Mac, iPhone, iPad and other Apple devices.


To become an ACSP, you must pass the ACSP certification exam Apple offers. This exam tests your knowledge and skills across several categories related to Apple products and technologies, including:

  • Operating systems like macOS and iOS/iPadOS
  • Hardware troubleshooting and repair
  • Networking and connectivity protocols like Wi-Fi and Bluetooth
  • Apple services, such as iCloud, Apple ID and ApplePay
  • Security and privacy features
  • Professional support and communication skills

The ACSP exam consists of 60 multiple-choice questions that you have 90 minutes to complete. The exam is closed book and offered at Apple Authorized Training Providers. To qualify for the exam, you must have hands-on experience servicing Apple products plus any combination of Apple certification or IT education of two or more years.

Preparing for the ACSP exam requires dedication and practice. Some essential preparation tips include gaining as much hands-on experience as possible with various Apple devices and operating systems, studying resources like Apple's official training manuals and practice tests and taking an Apple-authorized training course that provides in-depth instruction on Apple technologies.

Once you pass the exam and earn your ACSP certification, you must renew it every two years by retaking it or completing approved continuing education courses. Ongoing learning keeps your skills current in the fast-paced and ever-changing Apple world.

Job Duties

The core duty of an ACSP is troubleshooting and resolving issues for customers across Apple's systems. This includes diagnosing problems with Mac computers, iOS/iPadOS mobile devices, Apple TV, networking environments and more. An ACSP utilizes their expertise to run diagnostics, identify the underlying issue and clearly communicate solutions to customers. Hands-on repair work may be required for hardware-related problems. An ACSP also provides support by phone, email, online chat and in person at the Genius Bar. They need extensive knowledge of operating systems, applications, networking protocols and hardware components to fix issues accurately and efficiently.

In addition to troubleshooting duties, an ACSP handles other tasks to ensure excellent service. They may need to contact third-party vendors and developers regarding software bugs and compatibility problems. ACSPs also assist with training new technicians and may help create tutorial materials and documentation for ongoing learning. They provide feedback to Apple to improve future products and are encouraged to obtain higher-level certifications. Practical communication skills are vital for an ACSP since they serve as a helpful, friendly point of contact representing Apple to customers.

At Cranston IT, we highly value the significance of obtaining an ACSP certification. It serves as a testament to your proficiency in excelling at the support, troubleshooting and repair of Apple products. It requires dedicating time to learn Apple technologies in-depth to gain hands-on practice to pass a comprehensive exam. To learn more about our expertise, contact Cranston IT today.