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Why Managed IT Services is important for your business

Why Managed IT Services is important for your business

As your business becomes more successful, your IT environment becomes more complex.  And at some point, the concept of depending on tech support only when needed becomes inefficient and costly.

The self-support approach might work when your company has only a few users and a handful of devices.  But as your business grows, how much of your time can you afford to spend on resolving IT issues — and how much does it detract from focusing on your core business?

There is a better solution — managed IT services with device-management software.  Because as your business reliance on IT expands, a managed service approach monitored by a team of IT professionals can discover and solve problems before your productivity is compromised.

CranstonIT is an Apple® centric professional IT services company and a member of the Apple Consultants Network.  We focus on offering IT services for the macOS® , iOS and Windows platforms and the key solutions that help your business integrate third-party technologies.  CranstonIT’s certified techs are dedicated to providing comprehensive support via managed services, ensuring your entire IT environment is continually maintained to the highest standards in the industry.

Managed services help you eliminate reactive support.  CranstonIT’s proactive approach provides ongoing monitoring to identify and solve small issues before they become disruptive, and performs routine maintenance that updates software and replaces end-of-life equipment.  Plus, our remote Help Desk delivers robust support service to provide fast and efficient problem resolution — a highly effective first option unless onsite service is absolutely necessary.  Together, these managed services help ensure the focus remains on your business, and not the technology driving it.

Here are some of the ways managed services from CranstonIT can help your business.

Strategic planning.  As your outsourced Chief Information Officer — a single point of contact that understands and specializes in your technology — we can help you see your company’s IT horizon and how it aligns with the expansion of your business.  We start with a detailed analysis of your current IT infrastructure before creating a detailed forward-thinking strategy for your entire IT landscape.  This may include hardware refreshes, productivity growth, security and disaster recovery that may impact your workstations, servers, networks, software, cloud services and more.  

Faster device setup. With managed IT services and device-management software, your new Mac® , Windows or iOS device will be automatically configured over the network with the required apps, server settings, security policies and more.  And it’s not just for new devices.  If an employee leaves, or you need to repurpose a device, CranstonIT can automatically wipe and reconfigure it quickly and efficiently.

Increased security.  With data security now everyone’s concern, CranstonIT’s managed services offer an imposing defense against cyber attackers.  Our device-management software can restrict what apps users may install, so it eliminates concern over apps that could leak confidential information or malware that could be stealing passwords.  Plus, if you’ve ever worried about an employee losing a company device containing confidential data, our software automatically enables FileVault® for Mac devices or enforces non-trivial pass codes on iOS devices.  Lost devices can even be locked or wiped remotely from a central management console.

Proactive monitoring.  CranstonIT’s monitoring software can report if a hard drive starts to fail, if a laptop battery is weakening, if RAM is faulty and much more.  The software also helps to ensure that regular backups take place, identifies potentially problematic operating system updates and ensures anti-malware software is up to date.

Proactive maintenance. A managed IT services solution combines proactive monitoring with proactive maintenance. It uses software and services that go beyond identifying problems to fixing them — blocking undesirable software upgrades, automatically deploying essential security updates and removing malware before it impacts your workflow.  This saves your users from troubleshooting, downtime and frustration.

Improved reporting. It may not be difficult to keep track of a handful of desktop and mobile devices, but as your business grows, inventory can become daunting.  A managed services solution helps you know exactly what devices you have, who is using them, how they are using them and much more. It can also report on installed software to ensure compliance with your software licenses.

Predictable pricing.  Best of all, managed services help you reduce operating costs.  Not just from the controlled costs of a flat-fee billing model, but from a well maintained, proactively serviced computer network that will always perform at optimum levels.  There is no need for a dedicated internal IT staffer, no concern for turnover, no stress over a fluctuating budget for IT support.

Save time and money by outsourcing your IT services.  

CranstonIT provides proactive support, planning, security and invaluable peace of mind.  Discover how we can help your business with a no-obligation consultation by

contacting us at 888-813-5558 or support@cranstonit.com