When Bradley Balach was working as an Apple® Product Specialist at the Apple Store® in Pittsburgh’s South Hills Village, he heard an ongoing buzz among his customers. He became curious.
“I was always hearing how this company CranstonIT was a great source for product support beyond what we handled at the Apple retail level,” Brad recalled. “We would often refer folks there, and then I continued to hear good things about their experience.”
That put the proverbial bug in his ear. Fourteen years later, Brad is CranstonIT’s newest System Administrator. He couldn’t be happier.
A lifetime problem solver, Brad will be managing repairs, ongoing maintenance and technology configurations for his new customers. He will lean on his 16 years of IT troubleshooting experience to confront issues with hardware, software, A/V and scripting — as well as challenges with Mac®, Windows and Linux operating systems.
Brad will report to Technical Manager Brandon Dewar, a CranstonIT veteran known for his versatility, and perhaps his key mentor in the ramp-up process.
Brad came to CranstonIT from MSA Safety in Cranberry. MSA Safety is a global leader in developing safety products that protect people and facilities, and Brad contributed to that cause as a desktop support tech that kept IT infrastructures up and running.
He also spent time working for CompUSA, Iontank and the Fox Chapel School District, all in Pittsburgh, and all addressing bad behavior among technology products and networks.
“I love the sense of relief a customer gets when everything just works again,” explained Brad. “I’ve always liked the challenge of solving puzzles and problems, and I particularly like having a job so challenging where I know I can never learn it all.”
Brad and his partner Jewels are expecting their first child in November. They live in Penn Hills, where Brad will split his CranstonIT time between remote and on-site customer support.
On a personal level, Brad’s interests are unique. He loves board games, restoring old-school speakers and teaching himself new skills. He’s also relearning an old skill — a deep dive into comic books.
“In the last year, I’ve nearly filled two boxes with collectable comic books,” he said, noting his go-to hero is Legion from X-Men. “And that doesn’t count the digital comics I’ve read or the comic podcasts I’ve found.”
Brad is especially proud of contributing to a “Zeitgeist Phone Booth” concept while working at Iontank in 2012. He executed some unique technology integrations, including working with engineering prototypes of Samsung’s transparent monitors, for the special effects. He also wired a vintage pay phone to control a Mac mini® for the project.
The initiative landed on the front page of wired.com, and you can see it here: https://www.wired.com/2012/03/smart-window-sxsw-samsung/
We welcome Bradley Balach — and his extensive scope of skills, talents and interests — to the CranstonIT team.