GasketsRock is a manufacturing and installation company that develops commercial refrigerator gaskets of the highest OEM quality for those who leverage commercial refrigerators, including hotels, casinos, restaurants, and much more. When GasketsRock experienced a surprise growth spurt and needed an IT support company to help them keep up, Cranston IT was the right choice for the job.
As a manufacturing and installation company, GasketsRock heavily depends on technology to streamline their business processes and improve their bottom line. In fact, technology enables them to reduce the cost of supply chain management, product design, and the overall manufacturing process.
The Situation: A Database Developer That Was Unable to Meet Their Evolving Needs as Their Business Continued to Grow
GasketsRock previously worked with another database developer, however, the database developer was unable to keep up with their evolving needs as their business continued to grow. In addition, their FileMaker database had numerous problems and wasn’t as scalable as necessary.
Jim Cox, President at GasketsRock, explained their decision to find an experienced IT support company, “We were growing and we had issues with trying to create an efficient process to be able to receive orders from across the country, then transfer them into a format that the factory could utilize for the manufacturing process.”
The Resolution: A Rebuilt Database with Advanced Integrations to Modernize Workflow and Maintain Scalability
Cranston IT was able to rebuild their database to resolve issues, modernize workflows, and maintain scalability as their business continues to grow. Additionally, we implemented numerous API and web integrations, including an online payment portal, web-based quote approval, email marketing, and automated sales tax calculations. These integrations have significantly enhanced GasketsRock’s efficiency and customer experience.
Jim Cox explained, “They’ve resolved 100% of our issues, they’re very knowledgeable, easy to work with, and efficient. They’re also very responsive!”
GasketsRock now benefits from an improved database that allows them to input orders for gaskets from around the country while ensuring the factory receives consistent and correct reports of the materials needed to be produced. The invoicing, billing, and sales reporting have all been improved for optimal efficiency in the workplace. With the new integrations, the company has also streamlined payment processes, improved customer communication through email marketing, and ensured accurate tax handling.
Jim Cox offered some valuable insight, “I would absolutely recommend them. You’d be insane to go anywhere else! We’re raving fans of the entire team. They come across as knowing what they’re doing, and they prove that by coming up with the right answers. I’m very excited to grow alongside them as our business grows.”